MyChart - Login Page (2024)

MyChart Frequently Asked Questions

About MyChart

  • What is MyChart?
  • Is there a fee to use MyChart?
  • What do I need to use MyChart?
  • How is MyChart secure?

Enrollment Questions

  • How do I sign up?
  • Can you send me a new activation code if I have lost it, let it expire, or did not receive it?
  • My activation code does not work. What should I do?

Your Medical Record

  • When can I see my test results in MyChart?
  • If I send a message to my provider, when can I expect a reply?
  • Where can I update my personal information?
  • How do I change my legal name in MyChart?
  • What should I do if some of my information in MyChart is incorrect?

MyChart for My Family

  • Can I view a family member's medical record in MyChart?
  • Can my spouse and I share one MyChart account?

Technical Questions

  • I forgot my username or password. What should I do?
  • I didn't receive my two-step verification code. What should I do?
  • I was logged out of MyChart. What happened?
  • What do I do if I get locked out of my account?
  • I have multiple MyChart accounts. How do I link them together?
  • How do I delete my account?
  • Who do I contact if I have further questions?

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

  • Schedule medical appointments.
  • View your health information, including medications, allergies, test results, and more.
  • Request medication refills.
  • Access resources for trusted health information.
  • Message your care team.

For more information about MyChart, check out https://www.mychart.com/features.

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Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to login to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in MyChart.

For further assistance, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 919-350-2288.

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Enrollment Questions

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

  • Clinic staff might sign you up directly while you're at the front desk or in the exam room.
  • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
  • You might receive a text message or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at MyChartSupport@DoNotUse.DoNotUse. After we verify your information, you will receive a new code.

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My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 919-350-2288.

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Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

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If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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How do I change my legal name in MyChart?

To make a request to change your legal name, email MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 919-350-2288.

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What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

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MyChart for My Family

Can I view a family member's medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

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Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 919-350-2288 to request assistance.

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at 919-350-2288 for quick support.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, send an email request to MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 919-350-2288.

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 919-350-2288.

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Who do I contact if I have further questions?

Email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 919-350-2288

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MyChart - Login Page (2024)

FAQs

Why won't MyChart let me log in? ›

If you try to log in unsuccessfully too many times, you might be locked out of the account. In this case, you won't be able to reset your password yourself. For help resetting passwords and regaining access to your account, please reach out to your healthcare organization's MyChart support desk.

What are the downsides of MyChart? ›

  • Actual data when displayed is a bit unpolished.
  • Didn't find easy integration to device calendar and profiles.
  • Dark mode would have been nice.

Why are my test results not showing up on MyChart? ›

Some test results are not released to your MyChart account because of their sensitive nature. Your doctor determines which types of test results are able to be accessed through MyChart and which might require an in person conversation.

How do I unlock my MyChart account? ›

An email with a link to reset your password will be sent to the email address you used when signing up for MyChart. If you do not have a valid email address on file, contact the MyChart help desk at 800-318-4246. They will help you regain access to your MyChart account.

Why is my MyChart disabled? ›

Most likely, you have tried to access your MyChart account 5 times in a row using the wrong password. If you do this, for security purposes, your account is disabled. If your account becomes disabled, you should call 740-454-5008.

Why does MyChart keep logging me out? ›

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart. Use the links below to learn how to disable extensions and add-ons in some of the most popular web browsers.

Why do patients not use patient portals? ›

Lack of online medical records - Roughly 32% of patients reported not having an online medical record, which is a prerequisite for utilizing a patient portal. Limited internet access - Approximately 25% of patients cited a lack of internet access as a barrier to using patient portals.

Can other doctors see your messages in MyChart? ›

Multiple members of your care team may view MyChart messages in order to get an appropriate and efficient response; this may include nurses or advance practice clinicians other than your primary care provider (PCP).

How safe is the MyChart app? ›

Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On the MyChart mobile app, you can also log in using face ID or fingerprint login.

What does a red exclamation mark mean on MyChart test results? ›

All lab results are compared to a standard guideline for what is considered “within normal range.” These standards were developed as a guide but are not absolute. You will see an exclamation point (!) next to the result if it's outside of the normal range, but that isn't necessarily a cause for concern.

What does an H flag mean on MyChart? ›

If your blood counts fall outside of the normal range, which is shown in the “Reference interval” column, their values will be reported in the “Flag” column with an 'L' for low and an 'H' for high. The example CBC below shows that white blood cells, red blood cells, and platelets are all low. CBC WITH DIFFERENTIAL.

Do doctors call you if test results are bad? ›

Remember there are many reasons why a healthcare provider will contact you after a medical test. If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

Why can't I login to MyChart? ›

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

How do I hide my test results on MyChart? ›

You may WITHHOLD notes or test results from MyChart by selecting “Manual Release” in Epic, BUT only for specific reasons, as follows: 1. Patient/Proxy Request. Any patient (or their authorized representative) may request results or notes NOT be released to MyChart.

What happens when you deactivate MyChart? ›

Deactivation does not affect information already in your MyChart account; however, the information will no longer be available to send, receive, or access any additional information.

Why can't I see my child's MyChart? ›

The parent or legal guardian can no longer access your personal health information on MyChart. However, adult patients (18 years or older) can grant proxy access to other adults. Ask your physician or care team for more information about parent or legal guardian proxy access for adult patients.

Why is my MyChart activation code not working? ›

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@DoNotUse.DoNotUse or call our MyChart Patient Support Line at 800-318-4246.

How do I reactivate my MyChart? ›

Reminder: If you receive an email that your account has been deactivated, please contact the MyChart Customer Service Center 8 a.m. to 4:30 p.m. weekdays: submit an online form to reactivate your account.

Why does MyChart say invalid personal information? ›

What do I need to do if I receive an Invalid Personal Information error? This error can occur when your personal information does not match what is currently listed in your medical record. If you receive this error, use the Contact Us link located in the error message to notify MyChart support.

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